Menu AJ's Xtreme Computer Services

Terms and Conditions

The following are the Terms and Conditions for Services or Sale of Goods. Please read these Terms and Conditions carefully because they tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect these nor do they affect your statutory rights as a consumer.

Contact for Complaints

If you have any complaints about our service or any Goods or Services you purchased from us, please contact us by email to andrew@ajsxcs.com.au

We will acknowledge complaints within 3 working days, and keep you informed throughout the process including the time it will take to resolve the complaint.

Purchasing Goods and Services
All prices are in AUS Dollars. All prices and offers are subject to change and availability and may be withdrawn at any time. We reserve the right to change any advertised price at anytime from stated on the website. Prices are checked regularly however if we find the price has changed when we receive your order we will inform you and ask if you wish to proceed. If for any reason goods or services ordered are not available you will be offered an alternative.

We cannot be held liable whatsoever if we are prevented or delayed from supplying or making delivery of any Goods or Services by any reason or cause beyond our control.

Third Party Sites

AJ's Xtreme Computer Services reserves the right to make changes to the Site, its policies and these Conditions of Use at any time without prior notice. You are bound by such modification or revision and should therefore visit this page frequently to review the terms.

AJ's Xtreme Computer Services provides service to links of other third party Web sites to help you locate and potentially purchase products from online retailers. AJ's Xtreme Computer Services does not, however, control these independent retailers and assumes no responsibilities for the contents of these sites, including product descriptions, pricing, editorial commentary or any other contents of these Sites, regardless whether its source is accurate, complete, reliable, current or error-free.

AJ's Xtreme Computer Services is not a party to any business transaction that takes place between you and any other party represented on the Site. AJ's Xtreme Computer Services has no control over the business practices of any merchant or seller, nor does it control in any way the quality, safety or legality of any item listed on the Site or any business transaction that occurs as a result of products listed on the Site. AJ's Xtreme Computer Services in no way guarantees or warrants any such products or transactions. In the event of a dispute between you and a merchant listed on the Site, you release AJ's Xtreme Computer Services, its officers, directors, agents, subsidiaries, legal representatives and employees from claims and damages of any kind, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such a dispute. We advise you to exercise your own judgment and investigate as you deem necessary before proceeding with any online or offline transaction with any of these third parties.

AJ's Xtreme Computer Services does not endorse companies or products to which it links. If you decide to access any of the third party web sites linked to this site, you do this entirely at your own risk. You acknowledge that AJ's Xtreme Computer Services is not responsible for the operation of or content located on or through any such site. AJ's Xtreme Computer Services reserves the right to terminate any link or linking program at any time without prior notice. AJ's Xtreme Computer Services makes reasonable efforts to exclude adult and X-rated contents on this Web Site. However, links to third party sites may or may not provide access to sites with adult contents.

Privacy Policy

Sharing of personal information

At AJ's Xtreme Computer Services, your privacy is very important to us! No effort is ever made to identify individuals without their explicit knowledge and we will not provide any of your personal information to other companies or individuals without your permission, nor will we sell, share or rent your personal information to our partners or affiliates, however; our partners or affiliates that you access through our sites have their own privacy policies and data collection practices. Please consult each site's privacy policy. AJ's Xtreme Computer Services IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES AND SECURITY POLICIES OF OTHER SITES. If you make a purchase from our partners or affiliates through our site, the information you give such as your credit card number, billing and shipping information, and contact information, is provided to the Merchant from whom you buy goods or services. AJ's Xtreme Computer Services does not retain and/or use any of your personal information from these transactions, the Merchants are solely responsible for how they use that information and any other information they independently acquire from you. AJ's Xtreme Computer Services has no responsibility or liability for these independent policies. For more information regarding the Merchants and their privacy policies, please visit the Merchants' web sites.

Payment Methods
All service charges are in units of one hour or 30 minutes.
Payment is due on completion of the work unless otherwise agreed by AJ's Xtreme Computer Services.

We accept payment by cash / credit card (3% surcharge) / Direct Deposit or Company Cheque

No Fix, No Pay Policy
AJ's Xtreme Computer Services reserve the right to waive the No-Fix, No Pay policy before booking an engineer. The customer will be informed before hand if the problem reported falls into this category.
Call out fee is payable irrespective of whether the fault has been fixed. In addition, No-Fix, No Pay applies to the first problem reported to us, additional problems can be reported to the call taker or engineer when he visits but these will come outside the No-Fix, No Pay. If the first problem reported is fixed but subsequent ones are not charges for the whole time the engineer has spent are payable.
No-Fix, No Pay only applies to problems we cannot fix or are uneconomical to fix, not to problems the customer does not want us to fix. NO-FIX NO PAY DOES NOT APPLY TO THE FOLLOWING : In house fee, Pick Up / Delivery, Installed Hardware components and is valid for a 48 Hrs. warranty only from job completion.


Limits of liability
AJ's Xtreme Computer Services will not be liable for any claims, penalties, loss, injuries, damages or expenses or loss of data arising from the service or the use or the inability to use the system or from any unauthorised access or alteration to the IT system [by a third party]. Customers should perform a system backup before a visit of an engineer or work to be carried out by AJ's Xtreme Computer Services. AJ's Xtreme Computer Services are not liable for any data lost. We will endeavour to ensure all data is backed up from customers document files if requested to do so. It is the customers responsibility to notify AJ's Xtreme Computer Services of any special data not contained in the customers documents folders. However, it is up to the customer to carry out a regular backup of all data to prevent any data loss. AJ's Xtreme Computer Services will not specifically be responsible for any crashes, losses, claims, penalties, damages, or expenses from the installing of any hardware or additional programs.

Telephone & Email support is strictly provided over the telephone or email. Any further support provided as a telephone or email support call would not result in an on-site callout, unless customers have agreed to the on-site charges in advance.


Disclaimer

ANY ADVISE OR COMMUNICATION GIVEN BY AJ's Xtreme Computer Services IS PROVIDED BY AJ's Xtreme Computer Services ON AN "AS-IS" BASIS. AJ's Xtreme Computer Services MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ADVICE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ANY COMMUNICATION, INCLUDING BUT NOT LIMITED TO EMAIL, TELEPHONE, FAX, VERBAL, OR OTHERWISE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AJ's Xtreme Computer Services DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AJ's Xtreme Computer Services WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING AS THE RESULT OF COMMUNICATION BETWEEN AJ's Xtreme Computer Services AND ITS CLIENT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

AJ's Xtreme Computer Services has the right to make any changes to these Term and Conditions at any time without any prior notice.